Questions to Ask Before Hiring a Commercial Cleaning Company

Choosing a reliable commercial and janitorial cleaning company to keep your premises clean and healthy for your employees, and welcoming for your clients, is one of the most important decisions you’ll make as a business owner or manager. However, finding the right service provider to maintain the cleanliness of your facility can be challenging. You want a cleaning company you can trust and rely on to deliver on their promises and to consistently meet your expectations.

To help determine whether a commercial cleaning services provider is a good match for your business in the Greater Toronto Area, start by considering your priorities when choosing a service — is quality, reliability, customer service or price most important to you?

What should I look for when hiring a commercial cleaning business?

Not all cleaning companies provide the same level of detail, quality and customer service. Their experience, dependability and track record in delivering what they promise must be considered. Asking the right questions when interviewing potential providers will protect your interests and ensure that your needs and expectations are met. Find the best cleaning service provider by evaluating their answers to these 6 questions:

1. Do you have a service guarantee?

Customer satisfaction is the #1 goal of any reputable business. Trusted commercial cleaning companies demonstrate this by including a hassle-free satisfaction guarantee with their services. They should actively seek feedback and take action to ensure your complete satisfaction. A company that is confident in the quality and value of their service will always stand behind their work. 

2. What are your hiring and training processes?

Cleaning companies that care about quality and customer service will have stringent processes in place for hiring and training cleaners who are competent and reliable. This includes criminal record checks to screen applicants, an in-depth interview to vet potential candidates, and thorough training on their systematic cleaning processes to ensure the consistently high quality cleaning you want.

Strict hiring practices demonstrate a company’s commitment to ensuring the security and satisfaction of their clients. Also be sure to confirm that their janitorial cleaners are employees who are WSIB protected and liability insured, and are paid hourly wages (and not piece-work rates) to best promote taking the time needed to deliver the quality you want. These are all critical factors in choosing a cleaning company that will take care of your best interests and deliver what they promise.  

3. Does your management team have extensive experience?

One of the most important things to inquire about is how much experience their management team has in running a successful cleaning company. Past performance is a strong indicator of future performance, and having years of experience in running a reputable service is a good predictor of what you can expect. It’s also a great sign if they have won awards and receive consistently positive reviews for their work in the cleaning industry.

4. Do you provide free quotes?

Reputable commercial cleaning companies are upfront about their pricing. One of the ways they show this is by enabling you to request a free, no-obligation quote. In order to provide a customized quote, an on-site consultation is necessary to gather accurate details about your facility and assess your specific requirements. The provider’s willingness to answer your questions and respond to requests in a timely manner is also a good indication of their integrity, dependability and level of customer service you can expect from them.

5. Do you offer custom cleaning plans?

Successful commercial cleaning companies understand that no two businesses are the same, and that every cleaning service plan must be customized to meet the unique requirements of each facility.

The company should be willing to create a custom checklist for your premises that takes into account the size and type of your facility, service frequency, and any of your special requests. You should also have the flexibility to make adjustments to accommodate the needs of your business.

6. Do you offer disinfection services?

Commercial and janitorial cleaners must use appropriate products and adhere to health and safety protocols. This includes following effective cleaning procedures to disinfect high-touch surfaces and significantly reduce the spread of germs.

Make sure your facility cleaning company:

• Provides its janitorial cleaners with comprehensive training
• Uses effective tools and products to clean and disinfect
• Adheres to protocols that eliminate the possibility of cross-contamination
• Ensures its cleaners wear gloves and face masks, and practice social distancing
• Takes a “safety first” approach to all cleaning tasks

Reliable commercial cleaning services in the Greater Toronto Area

Choosing a reliable janitorial and commercial cleaning service provider is an important decision for your company. That’s where Facility Pro Commercial & Office Cleaning can help.

We’re a proud Canadian-owned company founded in the Greater Toronto Area with 13 years of management experience in the cleaning industry and a reputation that’s built on integrity and a strong commitment to taking care of our clients. We employ cleaners who share our passion for quality and exceptional customer service, and provide them the training needed to deliver the quality and cleaning you want. 

Facility Pro provides fully tailored commercial and janitorial cleaning services for a broad range of businesses and facility types across the Greater Toronto Area, including Etobicoke, North York, Vaughan, Mississauga, Whitby and Oshawa. Whether you’re the manager of an office, bank, hotel, car dealership, or retail store in Downtown Toronto, or the owner of a warehouse, grocery store or condominium building in Markham, you can trust us to meet all of your commercial cleaning needs.

Call us today at 647-243-3868 or click the button below and complete our simple online form to request a free, on-site estimate. Our friendly, knowledgeable team looks forward to helping you achieve your facility cleaning goals.